A Travel CRM Built Around the Booking Cycle

• Consultants spend hours on custom itineraries, then the client goes quiet.

• Follow-up after a quote depends on someone remembering.

• Leads live in a spreadsheet, bookings in the booking engine, conversations on phones.

• Past travellers never hear from you until next year’s sale, if at all.

1. Enquiry & qualify

   Short form or WhatsApp questions capture dates, travellers and budget before custom work.

   Day 0

2. Quote sent

   Quote logged as a stage; follow-ups go out on WhatsApp and email if there’s no reply.

   Days 2–7

3. Deposit & balance

   Payment links and reminders tied to the booking stage.

   By due date

4. Pre-departure

   Checklists, documents and useful tips before travel.

   2–4 weeks out

5. In trip

   A light-touch check-in and support contact.

   During travel

6. Post-trip

   Review and referral request, plus a short survey.

   After return

7. Rebooking

   Seasonal and anniversary prompts based on past trips.

   Months later

8. Reporting

   Pipeline, conversion and bookings by source on one dashboard.

   Weekly

We worked with Gulf Air Holidays, a GCC-based travel operator. The case study describes the starting point as “a marketing operation that was almost entirely manual”. What was delivered:

• Full system builds

  CRM, lifecycle, social, email, and WhatsApp marketing implemented from near-zero

• Travel-specific

  lifecycle journeys built around the booking and travel cycle, not generic e-commerce templates

• Retained

  ongoing management to run and optimise the system post-launch

Read the Gulf Air Holidays case study. Every travel business is different, so we don’t promise the same outcome.

• CRM pipeline and properties for trips, travellers and departure dates

• Qualification form and quote-sent stage with automatic follow-up

• Deposit and balance reminders

• Pre-departure, post-trip, review and rebooking journeys on WhatsApp and email

• 12 English and Arabic templates (Growth)

• Booking-engine connection via Make, n8n, Zapier or a custom API (Software / Automation tiers)

• Dashboard of pipeline and bookings by source, plus team training

• Recommended

  Marketing Systems Growth

  from $2,050 one-time

  £1,550 · AED 7,550
  Optional run plan $1,050/mo

  • 2 channels (e.g. WhatsApp + email)
  • 6 automated flows
  • 12 templates in English and Arabic
  • CRM sync, consent logging and a dashboard
  • Live in 3 weeks
• Booking engine: simple

  Software / Automation Starter

  from $1,050 one-time

  £790 · AED 3,850
  Optional support $99/mo

  • 1 workflow connecting up to 3 apps
  • Built in Make, n8n or Zapier
  • Error alerts and documentation
  • Live in 1–2 weeks
• Booking engine: custom API

  Software / Automation Growth

  from $3,150 one-time

  £2,350 · AED 11,600
  Optional support $249/mo

  • Up to 4 workflows or 1 custom API integration
  • Up to 6 apps, plus custom code where needed
  • 1 AI step (classify, draft, summarise) with guardrails
  • 1 reporting dashboard and 30 days of warranty

A CRM implementation for travel isn’t a single named tier on our pricing page; it’s covered by the tiers above. Larger multi-brand builds are quoted after a free discovery call.

Prices are “starting from” in USD, as listed on our pricing page (GBP and AED shown there too), and exclude VAT and platform or message fees, which you pay directly. You get a fixed written quote after a free discovery call. Bundles: 2 services save 10%, 3 or more save 15% (combined discounts capped at 20%).

Part of our travel marketing systems; see all solutions. Services behind this page: CRM setup & marketing automation and software & automation. Losing leads before the quote? Start with WhatsApp enquiry follow-up.