WhatsApp Enquiry Follow-Up for Travel Agencies

• An 11 pm enquiry sits on a consultant’s personal WhatsApp until the morning.

• By the time someone replies, the family has booked elsewhere.

• Three people answer the same lead, or nobody does.

• When a consultant leaves, their conversations leave with them.

The same study found the average response took 42 hours, and firms that replied within an hour were nearly seven times as likely to qualify the lead. It isn’t travel-specific, but anyone who has lost a holiday enquiry overnight will recognise the pattern.

Illustrative flow. Questions, routing rules and reply targets are set with your team.

• WhatsApp Business API on your company number (verification, number, 5 templates, inbox)

• Shared inbox so the team sees every conversation

• Instant English and Arabic replies that capture trip details

• Routing by destination, language or team, with response-time alerts

• Every conversation and lead logged in your CRM

• Quote follow-up flows (3 on Starter, 6 on Growth)

• Optional AI assistant with human handover

1. Days 1–3

   Map your enquiry sources, team and reply targets; start WhatsApp verification.

2. Week 1

   Inbox, auto-replies, routing and templates built; templates submitted for Meta approval.

3. Week 2

   Testing with real enquiries, team training and go-live (Starter).

4. Week 3

   Growth: second channel, CRM sync, Arabic templates and dashboard.

We worked with Gulf Air Holidays, a GCC-based travel operator. The case study describes the starting point as “a marketing operation that was almost entirely manual”. What was delivered:

• Full system builds

  CRM, lifecycle, social, email, and WhatsApp marketing implemented from near-zero

• Travel-specific

  lifecycle journeys built around the booking and travel cycle, not generic e-commerce templates

• Retained

  ongoing management to run and optimise the system post-launch

Read the Gulf Air Holidays case study. Every travel business is different, so we don’t promise the same outcome.

• Start here

  Marketing Systems Starter

  from $1,050 one-time

  £790 · AED 3,850
  Optional run plan $525/mo

  • 1 channel (WhatsApp or email)
  • 3 automated flows and 5 templates
  • 1 integration (e.g. your CRM)
  • Opt-in capture, live in 2 weeks
• Recommended

  Marketing Systems Growth

  from $2,050 one-time

  £1,550 · AED 7,550
  Optional run plan $1,050/mo

  • 2 channels (e.g. WhatsApp + email)
  • 6 automated flows
  • 12 templates in English and Arabic
  • CRM sync, consent logging and a dashboard
  • Live in 3 weeks
• Add-on

  AI WhatsApp assistant

  from $1,050

  add-on, one-time
  Bilingual, with human handover

  • Answers common questions 24/7
  • Captures trip details
  • Hands over to a consultant

Plus WhatsApp Business API setup, from $525, if you don’t have it yet. Meta charges WhatsApp message fees directly to you.

Prices are “starting from” in USD, as listed on our pricing page (GBP and AED shown there too), and exclude VAT and platform or message fees, which you pay directly. You get a fixed written quote after a free discovery call. Bundles: 2 services save 10%, 3 or more save 15% (combined discounts capped at 20%).

Part of our travel marketing systems; see all solutions. Service behind this page: email, SMS & WhatsApp marketing. Next step after the first reply: a CRM built around the booking cycle.